SHIPPING

When you have completed the order, you will receive an order confirmation, with all relevant information about your purchase. Please keep the order confirmation, as it is your proof of the order. Once your goods leave our warehouse to be delivered, your payment will be drawn on the selected payment service. When you have finished your order and the receipt appears on your screen, you are still able to cancel your order. You will need to call our customer service immediately within an hour. Otherwise you will need to return the garments once it is delivered. 

Customer service contact: christina@finecph.dk

Our shipping prices

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We are shipping with gls

…in EU. If you are not home when your parcel arrives, it will be delivered to the nearest parcel shop. As soon as your package is in the hands of GLS, it is GLS that you have to contact, if you have any further questions about your parcel:

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ups
we are shipping with ups

…outside of EU. We calculate the shipping price in check out. The delivery can be 5-7 days. If you want further information about ups, you can visit them here:

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RETURNS

If you are not satisfied with your purchase, you have the possibility of returning the item to us. Returns of the unwanted items, are paid by the buyer. We accept the returned items within 14 days. You may try on the clothes, but the items should be returned in the same condition as when received: unwashed, not used and with the original tag attached. If the items are not received in this condition, we will refuse your return and send it back to you. It is not possible to exchange your order to another product, but you can change it to a different size. When we receive your return, the money will be back at the card you used within 5-7 days. 

Customer service contact: christina@finecph.dk

CLAIMS

With claims on your product, we will pay the shipping. Please email us with further informations about your claim, before sending it back. According to the Buyer Act (Købeloven), you have the right to claim the product 2 years after receiving the product.

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